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celebratory stamp: 175 years J. Safra Sarasin

Security

The E-Services of Banque J. Safra Sarasin (Luxembourg) SA should be simple, convenient and safe to use. In addition to technical measures provided in E-Services, the way you behave and the system you use is also critical.
To ensure the maximum level of security possible, you can do your part by observing the following simple rules.
Working securely with E-Services
Your system
  • Use a reliable computer with the latest security updates
  • Make sure you have the latest version of anti-virus software with automatic updates
  • Make sure you use an active firewall for protection
 
Safe conduct
  • Never open E-Mails whose origin is unknown and do not attempt to open any attached documents or embedded programs and links.
  • Never tell anyone your password. Even Bank J. Safra Sarasin employees will never ask you for your password. Make sure you keep your password protected at all times.
  • If you notice irregular activities or processes while using E-Services, please contact your advisor.
Monitoring/alerts
In E-Services, under the menu item "Alert – Overview" you can set up an alert via E-Mail or SMS to notify you of any changes in your account. Please find more information in the download area.
Logging out
Correctly closing your eBanking session
Close down your E-Service session correctly using the relevant function/button "Log off".

Emptying the browser cache
Every time you log off from an E-Service session, you should delete your browser cache.
Common browsers:
Google Chrome

Review the instructions in the Google Chrome Help Center.

Microsoft Internet Explorer
Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Clearing your cache Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Click Delete files.
  4. Click Yes in the confirmation window.
  5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x
  1. In Internet Explorer, click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Click Delete cookies.
  3. Click Yes in the confirmation window.
  4. Click Close.

Internet Explorer 6.x
  1. In Internet Explorer, click Tools.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Cookies.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Mozilla Firefox
Finding your version of Firefox

To find your version of Firefox:

  • On Windows, click Help, then click About Mozilla Firefox.
  • On Mac OS X, click Firefox, then click About Mozilla Firefox.
Clearing your cache Firefox 4.x and later

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Private Data.
  3. Select the "Cache" checkbox.
  4. Click Clear Private Data Now.

Firefox 3.x and 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

Firefox 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 3.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Apple Safari
Finding your version of Safari

To find your version of Safari:

  • On Windows, click Help, then click About Safari.
  • On Mac OS X, click Safari, then click About Safari.
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows
  1. In Safari, click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Safari 5.x for Mac OS X
  1. In Safari, click the Safari menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove All Website Data.
  5. Click Remove Now.
  6. Close the "Preferences" dialog box.

Safari 3.x for Windows
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the "Preferences" dialog box.

Opera
Finding your version of Opera

To find your version of Opera:

  • On Windows, click Help, then click About Opera.
  • On Mac OS X, click Opera, then click About Opera.
Clearing your cache Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.
1. Keep your system up to date
Every operating system contains weaknesses that could affect the security of your system. Software producers therefore offer regular updates or patches to close potential security loopholes.
  • To make sure your system is always fully protected, always use the latest version of your operating system.
  • Never install programs from unknown sources: they could contain viruses.
Links to security updates:
2. Anti-virus software
Anti-virus software protects the data on your system from viruses, Trojan horses and worms that can infect your computer via the Internet, e-mail, CD-ROM, DVD, USB stick, diskette or other interface.
Even the best anti-virus programs do not offer full protection unless they are regularly updated (Live Update).
3. Firewall
A firewall monitors all the incoming and outgoing data traffic between your system and the Internet. These programmes prevent your system communicating with the Internet without your knowledge, e.g. by allowing a virus to reveal a password or another computer to hack into yours.
The best firewall does not offer protection unless it is active.
Links to various firewall providers:
4. Login
Our E-Services offer the maximum level of security. For this reason the login procedure has three levels of protection: User ID, personal password and a token number for the ActivCard. To log in to the E-Services of Banque J. Safra Sarasin (Luxembourg) SA always use the Internet address www.jsafrasarasin.lu and then click on Login E-Services. Always type in the website address manually, and never use a link.
  • Keep your login information (user ID, personal password and ActivCard) in a safe place, and never leave it lying around.
  • The first time you log in, you will be asked to change your password. Make sure you change your password regularly after this.
  • Never let anyone look over your shoulder when logging in.
  • Never disclose your login information (User ID, personal password and ActivCard) to anyone else (phishing).
  • Bank J. Safra Sarasin Ltd will never contact you directly and ask for your personal login information or account data.
5. Check the website certificate
Simply having encryption on an Internet link does not necessarily mean you are communicating with the right server. Check you are on the right server by double clicking the padlock icon, and seeing whether the certificate says *.jsafrasarasin.com.
6. Password
A password is one of three items required to log in. It is a string of characters selected by the user and known only to him and the system.
  • Your password must be at least 8 characters long, a mixture of numbers and letters and contain a mix of upper/lower case letters or special symbols.
  • Change your password regularly.
  • Do not use personal details, such as names and dates of birth, or any words found in a dictionary.
  • Never write down your password or store it on your PC.
  • Bank J. Safra Sarasin Ltd will never ask you for your personal password by telephone, e-mail or other means.
7. Do not open any other Internet pages
While you are logged in to our E-Services never open another Internet page or e-mail at the same time. We also advise you not to access this service when using an unknown system (such as a PC in an Internet café).
8. Malware – malicious links and e-mail attachments
Malware (a combination of malicious and software) refers to computer programs that perform (harmful) functions which the user does not want. These programmes usually run covertly in the background and are only noticed by the user when the damage has already been done. Malware is divided into the following categories: Viruses, worms, Trojan horses, backdoors and spyware.
  • Do not open any e-mails that you are not expecting and whose sender you don’t know.
  • Do not click on any links in e-mails which are supposed to connect you to the login page of your E-Services.
  • Be careful with e-mail attachments as well.
  • Delete any e-mails immediately and make sure you clear your mail waste bin afterwards.
9. Terminating your E-Services session correctly
To make sure you really do log out of your E-Services session on our server, always use the «Log off» function to exit.
10. Clear your browser cache
After you log out from our E-Services always clear the browser cache of your Internet software.
Common browsers:
Google Chrome

Review the instructions in the Google Chrome Help Center.

Microsoft Internet Explorer
Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Clearing your cache Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Click Delete files.
  4. Click Yes in the confirmation window.
  5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x
  1. In Internet Explorer, click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Click Delete cookies.
  3. Click Yes in the confirmation window.
  4. Click Close.

Internet Explorer 6.x
  1. In Internet Explorer, click Tools.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Cookies.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Mozilla Firefox
Finding your version of Firefox

To find your version of Firefox:

  • On Windows, click Help, then click About Mozilla Firefox.
  • On Mac OS X, click Firefox, then click About Mozilla Firefox.
Clearing your cache Firefox 4.x and later

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Private Data.
  3. Select the "Cache" checkbox.
  4. Click Clear Private Data Now.

Firefox 3.x and 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Cache" section, click Clear Now.
  6. Click OK.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5.x for Windows
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

Firefox 3.5.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

Firefox 3.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 3.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Firefox 2.x for Windows
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 2.x for Mac OS X
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Apple Safari
Finding your version of Safari

To find your version of Safari:

  • On Windows, click Help, then click About Safari.
  • On Mac OS X, click Safari, then click About Safari.
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows
  1. In Safari, click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Safari 5.x for Mac OS X
  1. In Safari, click the Safari menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove All Website Data.
  5. Click Remove Now.
  6. Close the "Preferences" dialog box.

Safari 3.x for Windows
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the "Preferences" dialog box.

Opera
Finding your version of Opera

To find your version of Opera:

  • On Windows, click Help, then click About Opera.
  • On Mac OS X, click Opera, then click About Opera.
Clearing your cache Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. Click History.
  5. In the "Disk cache" section, click Empty Now.
  6. Click OK to close the Preferences window.
Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Opera 9.x for Windows
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X
  1. Click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.